2020 Jeep Cherokee: owner complaints and recalls
Analysis of 264 owner complaints filed with NHTSA and 3 recall campaigns. Updated 2026-07-25.
264
Complaints
3
Recalls
9
Crash reports
5
Fire reports
9
Injuries
52.3
Severity index
Severity index 52.3 - Medium. This weights crashes, fires, injuries and fatalities per 100 complaints; see methodology.
Among the 103 2020 vehicles we track with at least 40 complaints on file, the 2020 Jeep Cherokee ranks 52 of 103 by severity, where 1 is the worst. Its severity is higher than 50% of its model-year peers. See the full 2020 ranking.
What actually fails
| Component | Complaints | Share of complaints citing it |
|---|---|---|
| POWER TRAIN | 144 | 54.5% |
| ENGINE | 36 | 13.6% |
| UNKNOWN OR OTHER | 34 | 12.9% |
| ELECTRICAL SYSTEM | 33 | 12.5% |
| SERVICE BRAKES | 23 | 8.7% |
| STEERING | 21 | 8.0% |
| FUEL/PROPULSION SYSTEM | 9 | 3.4% |
| VEHICLE SPEED CONTROL | 8 | 3.0% |
The single most-reported system is POWER TRAIN, cited in 144 of 264 complaints (54.5%). One complaint can name several systems, so these shares overlap and do not total 100%.
Complaints filed per year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 20 |
| 2021 | 13 |
| 2022 | 16 |
| 2023 | 30 |
| 2024 | 30 |
| 2025 | 101 |
| 2026 (year to date) | 53 |
Complaint volume is rising - the last three years carry 3.3x the filings of the three before them, which usually signals a wear-related defect surfacing with age.
Recall campaigns
| Campaign | Reported | Component | Summary |
|---|---|---|---|
| 20V191000 | 10/09/2020 | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with |
| 19V637000 | 29/08/2019 | STEERING:RACK AND PINION:RACK | Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control. |
| 26V290000 | 07/05/2026 | POWER TRAIN | Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail. |
Source. US National Highway Traffic Safety Administration public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-07-25. Complaints are unverified consumer reports; volume is influenced by how many units were sold and how long the vehicle has been on the road. Not affiliated with NHTSA or any manufacturer.