2020 Jeep Cherokee problems and recalls

59% of owner complaints on the 2020 Jeep Cherokee related to the Power Train (196 of 331).

331
Complaints
3
Recalls
9
Crash reports
7
Fire reports
9
Injuries
48.9
Severity index

Severity index 48.9 Medium. The index weights crashes, fires, injuries and fatalities per 100 complaints. How it is calculated.

Middle half of all tracked vehiclesThis vehicle: 48.9p25 46p75 80cleanestworst
Severity index against the quartile range for all tracked vehicles.

Ranked 67 of 104 by severity index among 2020 vehicles with at least 40 complaints, highest first. 36% of those vehicles scored lower. Full 2020 ranking.

Components cited in complaints

Power TrainPower Train: 196 complaints (59.2%)196 59%EngineEngine: 46 complaints (13.9%)46 14%Unknown Or OtherUnknown Or Other: 37 complaints (11.2%)37 11%Electrical SystemElectrical System: 35 complaints (10.6%)35 11%Service BrakesService Brakes: 27 complaints (8.2%)27 8%SteeringSteering: 22 complaints (6.6%)22 7%Forward Collision Avoid…Forward Collision Avoidance: 10 complaints (3.0%)10 3%Fuel/Propulsion SystemFuel/Propulsion System: 10 complaints (3.0%)10 3%
A single complaint can cite more than one component, so shares total over 100%.
ComponentComplaintsShare of complaints citing it
POWER TRAIN19659.2%
ENGINE4613.9%
UNKNOWN OR OTHER3711.2%
ELECTRICAL SYSTEM3510.6%
SERVICE BRAKES278.2%
STEERING226.6%
FORWARD COLLISION AVOIDANCE103.0%
FUEL/PROPULSION SYSTEM103.0%

Complaints filed per year

0601202019: 12020: 202021: 132022: 162023: 302024: 302025: 1012026: 120 (partial year)1920212223242526120
Complaints by the calendar year they were filed. The hatched bar is the current year to date.
YearComplaints
20191
202020
202113
202216
202330
202430
2025101
2026 (year to date)120
Filings in 2023 to 2025 ran 3.3x those in 2020 to 2022 (161 against 49).

Recall campaigns

CampaignReportedComponentSummary
20V19100010/09/2020BACK OVER PREVENTION: SENSING SYSTEM: CAMERAChrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with
19V63700029/08/2019STEERING:RACK AND PINION:RACKChrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
26V29000007/05/2026POWER TRAINChrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

Other Jeep Cherokee model years

Severity index for every other model year on file. Compare all 9 years side by side.

Source. NHTSA public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-10-23. Complaints are unverified consumer reports. Totals vary with units sold and years on the road. Not affiliated with NHTSA or any manufacturer.