2020 Jeep Cherokee problems and recalls

57% of owner complaints on the 2020 Jeep Cherokee related to the Power Train (164 of 288).

288
Complaints
3
Recalls
9
Crash reports
5
Fire reports
9
Injuries
51.3
Severity index

Severity index 51.3 Medium. The index weights crashes, fires, injuries and fatalities per 100 complaints. How it is calculated.

Middle half of all tracked vehiclesThis vehicle: 51.3p25 46p75 80cleanestworst
Severity index against the quartile range for all tracked vehicles.

Ranked 63 of 103 by severity index among 2020 vehicles with at least 40 complaints, highest first. 39% of those vehicles scored lower. Full 2020 ranking.

Components cited in complaints

Power TrainPower Train: 164 complaints (56.9%)164 57%EngineEngine: 39 complaints (13.5%)39 14%Electrical SystemElectrical System: 34 complaints (11.8%)34 12%Unknown Or OtherUnknown Or Other: 34 complaints (11.8%)34 12%Service BrakesService Brakes: 24 complaints (8.3%)24 8%SteeringSteering: 22 complaints (7.6%)22 8%Fuel/Propulsion SystemFuel/Propulsion System: 9 complaints (3.1%)9 3%Vehicle Speed ControlVehicle Speed Control: 8 complaints (2.8%)8 3%
A single complaint can cite more than one component, so shares total over 100%.
ComponentComplaintsShare of complaints citing it
POWER TRAIN16456.9%
ENGINE3913.5%
ELECTRICAL SYSTEM3411.8%
UNKNOWN OR OTHER3411.8%
SERVICE BRAKES248.3%
STEERING227.6%
FUEL/PROPULSION SYSTEM93.1%
VEHICLE SPEED CONTROL82.8%

Complaints filed per year

0551102019: 12020: 202021: 132022: 162023: 302024: 302025: 1012026: 77 (partial year)1920212223242510126
Complaints by the calendar year they were filed. The hatched bar is the current year to date.
YearComplaints
20191
202020
202113
202216
202330
202430
2025101
2026 (year to date)77
Filings in 2023 to 2025 ran 3.3x those in 2020 to 2022 (161 against 49).

Recall campaigns

CampaignReportedComponentSummary
20V19100010/09/2020BACK OVER PREVENTION: SENSING SYSTEM: CAMERAChrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with
19V63700029/08/2019STEERING:RACK AND PINION:RACKChrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
26V29000007/05/2026POWER TRAINChrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

Other Jeep Cherokee model years

Severity index for every other model year on file. Compare all 9 years side by side.

Source. NHTSA public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-09-07. Complaints are unverified consumer reports. Totals vary with units sold and years on the road. Not affiliated with NHTSA or any manufacturer.