2020 Chrysler Pacifica problems and recalls

Owners filed 105 complaints on the 2020 Chrysler Pacifica in the last three full years, out of 166 on record. The most cited component is the Electrical System.

166
Complaints
5
Recalls
7
Crash reports
3
Fire reports
10
Injuries
70.3
Severity index

Severity index 70.3 Medium. The index weights crashes, fires, injuries and fatalities per 100 complaints. How it is calculated.

Middle half of all tracked vehiclesThis vehicle: 70.3p25 46p75 80cleanestworst
Severity index against the quartile range for all tracked vehicles.

Ranked 31 of 103 by severity index among 2020 vehicles with at least 40 complaints, highest first. 70% of those vehicles scored lower. Full 2020 ranking.

Components cited in complaints

Electrical SystemElectrical System: 62 complaints (37.3%)62 37%EngineEngine: 51 complaints (30.7%)51 31%Power TrainPower Train: 38 complaints (22.9%)38 23%SteeringSteering: 31 complaints (18.7%)31 19%Unknown Or OtherUnknown Or Other: 18 complaints (10.8%)18 11%Fuel/Propulsion SystemFuel/Propulsion System: 8 complaints (4.8%)8 5%SeatsSeats: 5 complaints (3.0%)5 3%Vehicle Speed ControlVehicle Speed Control: 5 complaints (3.0%)5 3%
A single complaint can cite more than one component, so shares total over 100%.
ComponentComplaintsShare of complaints citing it
ELECTRICAL SYSTEM6237.3%
ENGINE5130.7%
POWER TRAIN3822.9%
STEERING3118.7%
UNKNOWN OR OTHER1810.8%
FUEL/PROPULSION SYSTEM84.8%
SEATS53.0%
VEHICLE SPEED CONTROL53.0%

Complaints filed per year

020402020: 72021: 62022: 202023: 262024: 402025: 392026: 28 (partial year)2021222324402526
Complaints by the calendar year they were filed. The hatched bar is the current year to date.
YearComplaints
20207
20216
202220
202326
202440
202539
2026 (year to date)28
Filings in 2023 to 2025 ran 3.2x those in 2020 to 2022 (105 against 33).

Recall campaigns

CampaignReportedComponentSummary
20V19100010/09/2020BACK OVER PREVENTION: SENSING SYSTEM: CAMERAChrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with
23V01000017/01/2023ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLESChrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
24V79300024/10/2024AIR BAGS:SIDE/WINDOW:CURTAINChrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Mo
25V87600017/12/2025EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max
26V36200004/06/2026ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERYChrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.

Other Chrysler Pacifica model years

Severity index for every other model year on file. Compare all 9 years side by side.

Source. NHTSA public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-09-07. Complaints are unverified consumer reports. Totals vary with units sold and years on the road. Not affiliated with NHTSA or any manufacturer.