2020 Chrysler Pacifica: owner complaints and recalls
Analysis of 162 owner complaints filed with NHTSA and 5 recall campaigns. Updated 2026-07-25.
162
Complaints
5
Recalls
7
Crash reports
3
Fire reports
10
Injuries
77.8
Severity index
Severity index 77.8 - Medium. This weights crashes, fires, injuries and fatalities per 100 complaints; see methodology.
Among the 103 2020 vehicles we track with at least 40 complaints on file, the 2020 Chrysler Pacifica ranks 32 of 103 by severity, where 1 is the worst. Its severity is higher than 69% of its model-year peers. See the full 2020 ranking.
What actually fails
| Component | Complaints | Share of complaints citing it |
|---|---|---|
| ELECTRICAL SYSTEM | 60 | 37.0% |
| ENGINE | 51 | 31.5% |
| POWER TRAIN | 38 | 23.5% |
| STEERING | 30 | 18.5% |
| UNKNOWN OR OTHER | 18 | 11.1% |
| FUEL/PROPULSION SYSTEM | 8 | 4.9% |
| SEATS | 5 | 3.1% |
| VEHICLE SPEED CONTROL | 5 | 3.1% |
The single most-reported system is ELECTRICAL SYSTEM, cited in 60 of 162 complaints (37.0%). One complaint can name several systems, so these shares overlap and do not total 100%.
Complaints filed per year
| Year | Complaints |
|---|---|
| 2020 | 7 |
| 2021 | 6 |
| 2022 | 20 |
| 2023 | 26 |
| 2024 | 40 |
| 2025 | 39 |
| 2026 (year to date) | 24 |
Complaint volume is rising - the last three years carry 3.2x the filings of the three before them, which usually signals a wear-related defect surfacing with age.
Recall campaigns
| Campaign | Reported | Component | Summary |
|---|---|---|---|
| 20V191000 | 10/09/2020 | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with |
| 23V010000 | 17/01/2023 | ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES | Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown. |
| 24V793000 | 24/10/2024 | AIR BAGS:SIDE/WINDOW:CURTAIN | Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Mo |
| 25V876000 | 17/12/2025 | EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: | Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max |
| 26V362000 | 04/06/2026 | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position. |
Source. US National Highway Traffic Safety Administration public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-07-25. Complaints are unverified consumer reports; volume is influenced by how many units were sold and how long the vehicle has been on the road. Not affiliated with NHTSA or any manufacturer.