2020 Mercedes-Benz CLA-Class: owner complaints and recalls
Analysis of 23 owner complaints filed with NHTSA and 0 recall campaigns. Updated 2026-07-25.
23
Complaints
0
Recalls
1
Crash reports
0
Fire reports
2
Injuries
87.0
Severity index
Severity index 87.0 - Medium. This weights crashes, fires, injuries and fatalities per 100 complaints; see methodology.
What actually fails
| Component | Complaints | Share of complaints citing it |
|---|---|---|
| BACK OVER PREVENTION | 8 | 34.8% |
| ELECTRICAL SYSTEM | 8 | 34.8% |
| UNKNOWN OR OTHER | 4 | 17.4% |
| SERVICE BRAKES | 3 | 13.0% |
| VISIBILITY/WIPER | 2 | 8.7% |
| HYDRAULIC | 2 | 8.7% |
| ENGINE | 2 | 8.7% |
| FUEL/PROPULSION SYSTEM | 2 | 8.7% |
The single most-reported system is BACK OVER PREVENTION, cited in 8 of 23 complaints (34.8%). One complaint can name several systems, so these shares overlap and do not total 100%.
Complaints filed per year
| Year | Complaints |
|---|---|
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 5 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 4 |
| 2026 (year to date) | 3 |
Complaint volume is broadly steady year over year.
Source. US National Highway Traffic Safety Administration public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-07-25. Complaints are unverified consumer reports; volume is influenced by how many units were sold and how long the vehicle has been on the road. Not affiliated with NHTSA or any manufacturer.