2020 Chevrolet Impala: owner complaints and recalls
Analysis of 15 owner complaints filed with NHTSA and 0 recall campaigns. Updated 2026-07-25.
15
Complaints
0
Recalls
3
Crash reports
0
Fire reports
1
Injuries
133.3
Severity index
Severity index 133.3 - High. This weights crashes, fires, injuries and fatalities per 100 complaints; see methodology.
What actually fails
| Component | Complaints | Share of complaints citing it |
|---|---|---|
| UNKNOWN OR OTHER | 7 | 46.7% |
| ELECTRICAL SYSTEM | 3 | 20.0% |
| STEERING | 3 | 20.0% |
| FUEL/PROPULSION SYSTEM | 2 | 13.3% |
| POWER TRAIN | 2 | 13.3% |
| AIR BAGS | 2 | 13.3% |
| SEAT BELTS | 1 | 6.7% |
| LANE DEPARTURE | 1 | 6.7% |
The single most-reported system is UNKNOWN OR OTHER, cited in 7 of 15 complaints (46.7%). One complaint can name several systems, so these shares overlap and do not total 100%.
Complaints filed per year
| Year | Complaints |
|---|---|
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 4 |
| 2025 | 4 |
| 2026 (year to date) | 2 |
Complaint volume is rising - the last three years carry 2.2x the filings of the three before them, which usually signals a wear-related defect surfacing with age.
Source. US National Highway Traffic Safety Administration public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-07-25. Complaints are unverified consumer reports; volume is influenced by how many units were sold and how long the vehicle has been on the road. Not affiliated with NHTSA or any manufacturer.