2020 Mazda CX-5: owner complaints and recalls
Analysis of 105 owner complaints filed with NHTSA and 0 recall campaigns. Updated 2026-07-25.
105
Complaints
0
Recalls
9
Crash reports
0
Fire reports
6
Injuries
80.0
Severity index
Severity index 80.0 - Medium. This weights crashes, fires, injuries and fatalities per 100 complaints; see methodology.
Among the 103 2020 vehicles we track with at least 40 complaints on file, the 2020 Mazda CX-5 ranks 30 of 103 by severity, where 1 is the worst. Its severity is higher than 71% of its model-year peers. See the full 2020 ranking.
What actually fails
| Component | Complaints | Share of complaints citing it |
|---|---|---|
| ELECTRICAL SYSTEM | 30 | 28.6% |
| UNKNOWN OR OTHER | 24 | 22.9% |
| ENGINE | 17 | 16.2% |
| SERVICE BRAKES | 14 | 13.3% |
| FORWARD COLLISION AVOIDANCE | 11 | 10.5% |
| POWER TRAIN | 8 | 7.6% |
| STRUCTURE | 6 | 5.7% |
| AIR BAGS | 5 | 4.8% |
The single most-reported system is ELECTRICAL SYSTEM, cited in 30 of 105 complaints (28.6%). One complaint can name several systems, so these shares overlap and do not total 100%.
Complaints filed per year
| Year | Complaints |
|---|---|
| 2020 | 14 |
| 2021 | 10 |
| 2022 | 6 |
| 2023 | 13 |
| 2024 | 19 |
| 2025 | 31 |
| 2026 (year to date) | 12 |
Complaint volume is rising - the last three years carry 2.1x the filings of the three before them, which usually signals a wear-related defect surfacing with age.
Source. US National Highway Traffic Safety Administration public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-07-25. Complaints are unverified consumer reports; volume is influenced by how many units were sold and how long the vehicle has been on the road. Not affiliated with NHTSA or any manufacturer.