2020 Ford Fusion: owner complaints and recalls
Analysis of 176 owner complaints filed with NHTSA and 3 recall campaigns. Updated 2026-07-25.
176
Complaints
3
Recalls
10
Crash reports
3
Fire reports
5
Injuries
55.7
Severity index
Severity index 55.7 - Medium. This weights crashes, fires, injuries and fatalities per 100 complaints; see methodology.
Among the 103 2020 vehicles we track with at least 40 complaints on file, the 2020 Ford Fusion ranks 48 of 103 by severity, where 1 is the worst. Its severity is higher than 53% of its model-year peers. See the full 2020 ranking.
What actually fails
| Component | Complaints | Share of complaints citing it |
|---|---|---|
| POWER TRAIN | 66 | 37.5% |
| ENGINE | 48 | 27.3% |
| ELECTRICAL SYSTEM | 37 | 21.0% |
| UNKNOWN OR OTHER | 26 | 14.8% |
| STEERING | 11 | 6.2% |
| FUEL/PROPULSION SYSTEM | 11 | 6.2% |
| SERVICE BRAKES | 10 | 5.7% |
| FORWARD COLLISION AVOIDANCE | 8 | 4.5% |
The single most-reported system is POWER TRAIN, cited in 66 of 176 complaints (37.5%). One complaint can name several systems, so these shares overlap and do not total 100%.
Complaints filed per year
| Year | Complaints |
|---|---|
| 2020 | 4 |
| 2021 | 9 |
| 2022 | 22 |
| 2023 | 25 |
| 2024 | 32 |
| 2025 | 56 |
| 2026 (year to date) | 28 |
Complaint volume is rising - the last three years carry 3.2x the filings of the three before them, which usually signals a wear-related defect surfacing with age.
Recall campaigns
| Campaign | Reported | Component | Summary |
|---|---|---|---|
| 23V440000 | 23/06/2023 | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM) | Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow. |
| 25V442000 | 27/06/2025 | BACK OVER PREVENTION:SOFTWARE | Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2 |
| 25V685000 | 10/10/2025 | EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER | Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolan |
Source. US National Highway Traffic Safety Administration public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-07-25. Complaints are unverified consumer reports; volume is influenced by how many units were sold and how long the vehicle has been on the road. Not affiliated with NHTSA or any manufacturer.