2020 Dodge Journey: owner complaints and recalls
Analysis of 61 owner complaints filed with NHTSA and 1 recall campaigns. Updated 2026-07-25.
61
Complaints
1
Recalls
1
Crash reports
1
Fire reports
1
Injuries
29.5
Severity index
Severity index 29.5 - Low. This weights crashes, fires, injuries and fatalities per 100 complaints; see methodology.
Among the 103 2020 vehicles we track with at least 40 complaints on file, the 2020 Dodge Journey ranks 81 of 103 by severity, where 1 is the worst. Its severity is higher than 21% of its model-year peers. See the full 2020 ranking.
What actually fails
| Component | Complaints | Share of complaints citing it |
|---|---|---|
| UNKNOWN OR OTHER | 19 | 31.1% |
| ELECTRICAL SYSTEM | 17 | 27.9% |
| BACK OVER PREVENTION | 12 | 19.7% |
| ENGINE | 8 | 13.1% |
| EXTERIOR LIGHTING | 5 | 8.2% |
| SERVICE BRAKES | 4 | 6.6% |
| VISIBILITY/WIPER | 3 | 4.9% |
| POWER TRAIN | 3 | 4.9% |
The single most-reported system is UNKNOWN OR OTHER, cited in 19 of 61 complaints (31.1%). One complaint can name several systems, so these shares overlap and do not total 100%.
Complaints filed per year
| Year | Complaints |
|---|---|
| 2021 | 4 |
| 2022 | 1 |
| 2023 | 6 |
| 2024 | 13 |
| 2025 | 21 |
| 2026 (year to date) | 16 |
Complaint volume is rising - the last three years carry 8.0x the filings of the three before them, which usually signals a wear-related defect surfacing with age.
Recall campaigns
| Campaign | Reported | Component | Summary |
|---|---|---|---|
| 25V552000 | 26/08/2025 | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Mo |
Source. US National Highway Traffic Safety Administration public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-07-25. Complaints are unverified consumer reports; volume is influenced by how many units were sold and how long the vehicle has been on the road. Not affiliated with NHTSA or any manufacturer.