2020 Infiniti QX60: owner complaints and recalls
Analysis of 23 owner complaints filed with NHTSA and 1 recall campaigns. Updated 2026-07-25.
23
Complaints
1
Recalls
2
Crash reports
0
Fire reports
4
Injuries
173.9
Severity index
Severity index 173.9 - High. This weights crashes, fires, injuries and fatalities per 100 complaints; see methodology.
What actually fails
| Component | Complaints | Share of complaints citing it |
|---|---|---|
| UNKNOWN OR OTHER | 6 | 26.1% |
| POWER TRAIN | 5 | 21.7% |
| ELECTRICAL SYSTEM | 4 | 17.4% |
| VISIBILITY/WIPER | 3 | 13.0% |
| ENGINE | 3 | 13.0% |
| FORWARD COLLISION AVOIDANCE | 3 | 13.0% |
| STRUCTURE | 2 | 8.7% |
| SUSPENSION | 2 | 8.7% |
The single most-reported system is UNKNOWN OR OTHER, cited in 6 of 23 complaints (26.1%). One complaint can name several systems, so these shares overlap and do not total 100%.
Complaints filed per year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 9 |
| 2026 (year to date) | 2 |
Complaint volume is rising - the last three years carry 2.5x the filings of the three before them, which usually signals a wear-related defect surfacing with age.
Recall campaigns
| Campaign | Reported | Component | Summary |
|---|---|---|---|
| 21V402000 | 27/05/2021 | SUSPENSION:REAR:AXLE:SPINDLE | Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment. |
Source. US National Highway Traffic Safety Administration public complaint and recall APIs (api.nhtsa.gov), retrieved 2026-07-25. Complaints are unverified consumer reports; volume is influenced by how many units were sold and how long the vehicle has been on the road. Not affiliated with NHTSA or any manufacturer.